Collision repair questions, answered
Don’t see your question? Call (248) 258-7001.
How do I get an estimate?
Call (248) 258-7001, email ron@colestreetcollision.com or stop by 2340 Cole Street in Birmingham during business hours. Estimates are always free.
Do I need an appointment for an estimate?
No appointment is required — you can simply stop by during business hours. Calling ahead at (248) 258-7001 helps us be ready for you.
What are your hours?
Monday through Friday 8:30 AM to 6:00 PM, Saturday 10:00 AM to 1:00 PM, and closed Sunday.
Do you work with my insurance company?
Yes. We handle all aspects of the insurance claim process — the estimate, communication with your adjuster, supplements for hidden damage and the paperwork.
Do I have to use the body shop my insurance company recommends?
No. Michigan law (MCL 500.2110b) says insurers may not unreasonably restrict your choice of repair shop, and they must tell you that you aren’t obligated to use a shop they have an agreement with. Our guide on your right to choose a body shop in Michigan explains the details.
What warranty do you offer?
All of our work comes with a lifetime warranty.
What makes and models do you repair?
All makes and models, at any level of damage — including luxury and exotic vehicles such as Ferrari, Bentley, Range Rover and Mercedes-Benz.
Will the paint match the rest of my car?
We match the color to your vehicle’s actual finish and blend it into neighboring panels so the repaired area isn’t visible.
My car isn’t drivable. Can you help?
Yes. Call us and we’ll help arrange a tow to our shop, and help you line up a rental car while we work.
How long will my repair take?
It depends on the damage, parts availability and insurance approval. After we inspect your car we’ll give you a realistic timeline and keep you updated as the repair moves along.
What happens if you find more damage once the car is apart?
We document it and submit a supplement to your insurer before continuing, so the repair is complete and you’re kept informed.
Can I pay for repairs myself instead of filing a claim?
Yes. Estimates are free whether or not insurance is involved, so you can decide what makes sense for you.
Do you do mechanical repairs and auto glass?
Yes. We handle collision-related mechanical repairs and auto glass repair and replacement as part of your repair, so you deal with one shop.
Where are you located?
2340 Cole Street, Birmingham, MI 48009 — in the Lower Rail District, a few blocks east of Eton Road.
Let’s get your car back to perfect.
Free estimates · Insurance handled · Lifetime warranty